Deepanraj Makesh

In-Flight Passenger Experience Application

Introduction:

The concept behind the app helps the passenger able to control In-Flight services through own smartphones. This apps helps to book flights, check-in online, generate boarding pass, tracking luggage, Real-Time flight status, in-flight experience (food ordering, In-Flight entertainment such as movies, musics and videos, E-Maganize, E-Library, Newspaer, take naps) and discover new places.

Problem Statement:

Passengers onboard flights often struggle with disjointed and outdated in-flight systems that provide limited entertainment options, confusing navigation, and inconsistent access to services like meal ordering, shopping, or flight updates. These pain points create frustration, reduce engagement, and negatively impact the overall travel experience.

Goal:

A well-designed In-flight Experience Application is needed to create a seamless, intuitive, and engaging interface that empowers passengers to easily explore entertainment, access personalized services, and stay informed throughout their journey—ultimately enhancing comfort, satisfaction, and loyalty.

My role:

UX Research, Competitor/Market Analysis, User Journey and Information Architecture, wireframing and visual design.

UX Research:

Gathered and summarized all the collected data from various sources and discovered how the user expecting features as below:

Passenger able to control the in-flight experience system and the suite environment form their phone.
Passenger can use their smartphone to control the in-flight entertainment system(Movies, TV shows, Musics, Videos, E-Magazine, E-Library and Newspaper) as well as order foods, drinks, and snacks.
When passenger wants to get some sleep, the app can be used to adjust the seat and turning into fully flat bed.
When the flight lands, the app will provide gate number, baggage claim and car rental information and remind passenger to check the seat for any item missed.
Real time information about the flights and get notified.
Online Check-in, Generate Boarding pass on mobile app and generate luggage tags for tracking.
Hotel Recommendation and Tourist guides about destination places
Covid 19 Protocols and flight safety meaures.

User Journey

Information Architecture

Inflight Features

Order foods and drinks

Passenger can order foods and drinks by using their own smartphones. Passenger can select their favorite foods and drinks. Air Attendants will take order and not distrub others while sleeping.

Pre- Order Service

Pre-Ordering Service enables the passenger to purchase food and drinks by using smartphones up to certain hours before the flight depart. At the time of ordering, passenger can select when to receive their food and drinks. This service is to reduce the weight of the aircraft by carrying only what the passenger needs.

Augmented Reality Features for digital shopping

Augmented reality features providing passenger with information about the airport’s retail stores to see objects virtually and in 3D providing an interactive real world experience.

Augmented Reality Features for Flgiht route map

Augmented reality features providing passenger with information about the flight route map in virtually and 3D.

In-Flight entertainment

This is the most important features in passenger in-flight experience. Passenger can connect the in-flight entertainment system with smartphones. Also passenger can acceess high speed wifi internet and control the entertainment system to watch movies, videos, latest news, TV shows and listen musics and podcasts.
By use of entertainemnt system, passenger can play normal and VR games. Also kids related movies, musics, videos and games added in this system. In added, passenger can spend times in reading magazines, newspaper and e-library options.

Explore places and hotel

This feature helps the passenger to know about exploring and tourist places for destination and other places too. Also passenger can get information about hotels.

Tour guide

Passenger can book tour guide for destinated places to explore all places and get proper foods and hotels.

Take naps

Passenger can use this feature for to control the seat adjustment and to request banklet for sleeping.

chat with attendants

Passenger can chat with attendants for any complaints, queries, private issues, feeling abnormal or medical assistance.

Low-fidelity interfaces

There are 10 inflight applications which I have design for difference purposes. Here i am showing one of the application that is Travel blog application. Where passenger can explore about the destination country with more details.
I have done user research by analysing competitor, features used in other applications and understanding the user by user journey maps which is mentioned in next page. Please check it.
Based on the research, I initially sketched and designed the low-fidelity interfaces for one the inflight applications to proposed to customer.